update not possible
Hi there,
When I want to update my betheme, I get the message: "Beim Aktualisieren von Betheme ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien." *** If I check my betheme licences, I see that the purchase-code is registered to the domain www.wp.herzhotel.ch. This ist not correct, the domain name is www.herzhotel.ch - is this the reason why and what can i do?
***English:
The package could not be installed. The package does not contain any files.
Thx a lot for your help
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.