Can't access Muffin Builder

alliedpixel · March 2020

Hi,

I'm unable to access Muffin Builder. I've tried to update to the latest version of BeTheme but automatic update within WordPress fails. I've downloaded the theme from Themeforest, and then SFTPd the betheme folder to the site, after deleting the old betheme folder. I'm told that version 20.8.4.1 is installed, not the latest. How do I update to the latest version? Is there anything else that could be causing Muffin Builder to not work? I'm running WP 5.3.2, and php 7.3 on WPEngine hosting.

Pete

Pablo · March 2020

Hello Pete,

Is any error message displayed when you are trying to update the theme through BeTheme > Dashboard?

If so, please upload the screenshot of that error message on some image hosting and send us a link to that screenshot.

Thanks

alliedpixel · March 2020

Here are 3 screenshots of the process I'm going through.

https://ap-projects.s3.amazonaws.com/msg1.png (dashboard showing there is a more recent version to upgrade to)

https://ap-projects.s3.amazonaws.com/msg2.png (after clicking on Update to 21.5.8, I go to this screen)

https://ap-projects.s3.amazonaws.com/msg3.png (after selecting update to the theme, I go to this screen)

Pete

Pablo · March 2020

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Can't access Muffin Builder

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