Entrance animation is not working in mobile device

Rajeshnetforce123

entrance animation is working in laptop. but it doesn't work in mobile device. please help me..

Pablo

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

thanks

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Rajeshnetforce123

i want entrance animation in mobile device. my site is live now. please give me right solution for entrance animation 

Pablo

Can you send us a link to your website?

We have to test it because this kind of functionality should work on mobile fine.

Thanks

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Rajeshnetforce123

animation not working in default template. if i add a new item, it works.

 http://cankerala.com/

Pablo

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

Thanks

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Rajeshnetforce123

how can i disable the plugins? please help me

Pablo

Simply as in the basic wordpress, are you new in wordpress?

WP Dashboard > Plugins > Install Plugins - https://prnt.sc/rqo6ws

Disable all of them (do not forget about clearing the cache of your browser) and check, if the entrance animation works - also tell me, on which mobile device do you look at it and on which browser?

Thanks

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Rajeshnetforce123

Hello... If i disable slider revolution but it can't activate. they now asked update the plugin

Pablo

Please do not multipost, it will not make your ticket get resolved quicker.

We reply three times a day, our support working time can be found on the themeforest BeTheme page.

Even if your plugin is not up-to-date, you are still able to activate it, just tick the box and select the activate.

https://prnt.sc/rrfcg5

Please send us WordPress dashboard access privately thru the contact
form which is on the right side at
http://themeforest.net/user/muffingroup#contact and we will check what
might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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Rajeshnetforce123

finally i delete slider revolution plugin. then install it.. but installation failed.. tell me what i do now..

Rajeshnetforce123

i have sent admin panel details. make it fast...it is very urgent

Rajeshnetforce123

http://cankerala.com/

Rajeshnetforce123

what a delay for customer support.

Pablo

We didn't get any message from you yet.
Please check your mail inbox for our response, look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all required information mentioned in the previous message.
Thanks

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Rajeshnetforce123

i didnt get any response from you. please send a message to this mail id 

[email protected]

Pablo

As I see, your plugins are disabled now and entrance animations are working now properly, just please, clear your browser's cache and try then to look if it works.

After it will work fine, turn the plugins one by one and fine, which one is making that issue.

If you don't see it, send us the login credentials once more thru the contact
form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please be sure that you attached:

- Link to this forum discussion.

- Link to your website.

- Admin login credentials to your wordpress account.
Thanks

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Rajeshnetforce123

http://themeforest.net/user/muffingroup#contact 

here the sender's mail id set as default. this is not my mail id. I think this is not vaild.

Your response should be send to [email protected]

Rajeshnetforce123

i have a sent a message. please check it.

 presently i set a slider5 revolution plugin.

 please change into slider 6 default slider with content

Pablo

Sorry, but there is a big misunderstanding.

The entrance animation on mobile works very different than on desktop.

On mobile, it's start animation of all of the elements, when you see first section - this is how it works on betheme and sadly it's not possible to avoid in any way.

Thanks

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Rajeshnetforce123

Very bad customer support. I sent all details in your mail but you didn't change anything

Rajeshnetforce123

First read my message carefully. I have problem with slider 6. presently i have installed and working with slider 5. can you able to replace default slider 6 or not?

Pablo

Okay, but before I start updating process, can you tell me if you have any backup files?

If anything will be wrong, you will be able to restore it.

We suggest to use this plugin:

https://wordpress.org/plugins/duplicator/

Also, may I ask you a question about the Revolution Slider 6? Which issues did you notice?

Were your slider using other colors or it just does not work?

It should automatically convert your slider to be working on version 6, but all of the common issues are listed here:

https://www.themepunch.com/faq/slider-revolution-6-0-update-troubleshooting/

Thanks

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