macronised fonts not working (example = ā)

Hi there

I am trying to display letters like ā on our client's website (https://www.spectrumcare.org.nz) however if they are used within the betheme page editor the whole page saves blank and you can't go back to a previous save. If I use the letter within the classic editor it replaces out for a '?'.

The font the site is using is Roboto, the regular version of Roboto includes ā but I tried adding the subset latin-ext - this made no difference.

I have disabled all of the plugins and the same thing happens 

BeTheme and Wordpress are the latest versions

At the moment we have all of the letters that should be macronised set as standard letters so they can display

Would really appreciate some help

Cheers

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