can't import the pre built demo

Claus_Hombrecher

Hello, I'm having a problem importing the pre-built demo. 

I get this error 

https://imgur.com/a/2kvoRTO

how can I solve this ?

Pablo

Hello,

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

Also, are all requirements in system status of "BeTheme > Dashboard" are shining green?

https://prnt.sc/s8h3hd

Thanks

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Claus_Hombrecher

• PHP Time Limit  30

  Minimum 60 is required, 180 is recommended.

• PHP Max Input Vars  1000

  Minimum 5000 is required

Claus_Hombrecher

how can I add more time limit in my server? 

Pablo

You have to contact your hosting provider and ask him about increasing these values.

This is the only way you can do it.

Thanks

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Claus_Hombrecher

ok i did everything you said and those are my settings: 

System Status 

• PHP Memory Limit  256 MB
• PHP Time Limit  300
• PHP Max Input Vars  6000

Claus_Hombrecher

still can't import the demo 

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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Claus_Hombrecher

so I checked everything and I'm running on the latest version of wp 

here is your scrnshot : https://snipboard.io/SHvoD7.jpg

Bryan

Hey,

if you cannot unzip the package than this could mean that your hosting does not have a zip library. Can you check in your dashboard that you have it available? Screen: https://prnt.sc/s95bus

Thanks for your patience

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Claus_Hombrecher

I have it 

https://prnt.sc/s96c61 

is there any other way to import demos ?

Bryan

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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Claus_Hombrecher

done 

Claus_Hombrecher

please answer the email I sent in themeforest here. 

Thank you

Bryan

Hey,

after enabling the debug wordpress plugin, we can see a lot of errors:

Warning: ftp_fput() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 207

Warning: ftp_chmod() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 279

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_mkdir() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 538

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /srv/www/diwa/www/wp-admin/includes/class-wp-filesystem-ftpext.php on line 225

They are all related to wp-admin, so this means not ther theme. I tried to reinstall wordpress but this did not help. Something on your hosting is blocking the process of this installation. Please send those errors to you rhosting provider and ask for assistance there.

thanks

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Claus_Hombrecher

ok just to be clear I installed the debug plugin to see what's wrong, anyways I gonna send these to my provider. I gonna give you a feedback.