update problem

studiofbp

Hi, I have sold several sites (9) using the Be theme.

During the update some sites (not all) cannot be updated.

The problem I often encounter is that the theme zip file does not contain files.

What did I do wrong?

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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studiofbp

You are right, they are sites that I had developed on a temporary area. The license remained addressed to that area.

Thank you

Pablo

So, is there anything else I can help you with?

thanks

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