Betheme license for client

Ramiro1984

Dear Support.

I have a question regarding the license of the betheme template.
6 months ago i bought a license for my client, i started developing the website on their sub-domein https://dev.companyname.com
When everything was ready and ready for transfering to the live site everything went fine. https://companyname.com.

Then a week after installation i received a message that i can update the Betheme template to 21.7 but when i did this on the live site i got a error

"Update downloading is not correct. it doesnt work."

Is it possible because i have the license also activated on the dev.companyname.com that it will not work?
Its the same main domain so i thought i wouldn't have the problem with this.

Kind regards

Ramiro Zeijlemaker

Pablo

Hello Ramiro,

Please attach a link to the screenshot of that error message.

Thanks

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Ramiro1984

Hereby the picture 

https://imgur.com/a/uVlXpeK

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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Ramiro1984

Goodmorning, as i described in my first messages.

My client is using Betheme  te create the website in the following structure 1 subdomein called (https://dev.clientname.nl) is also offline for the outside world no exposure at all.

The main website is https://clientname.nl) main domein this is active and exposed on the web. 
I tried all the things that you described above, but nothing helped i register & deregister the theme couples of times. But again with no results.

What is strange, i have this applied also on a other client, and over their there is no any problem.
Their i can update both of them. So its really strange.

Pablo

Ramiro1984,

Please register main domain first (clientname.nl) and then register the subdomain (dev.clientname.nl).

It should work fine after that.

Thanks

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