Restaurant 6

sarahpeller · May 2020

I'm making a new website based on the theme, Restaurant 6. I really liked the homepage and wanted to keep all of the aspects on it, so I never deleted anything. I just hid the sections I didn't want to use at the time. But now I've noticed that many of the sections that I wanted to utilize have mysteriously disappeared from the back end and I don't know how to recreate them again. I've already done some work on the homepage and don't want to reinstall the demo content because of this, but I need to find out how that original theme was built. How can I do this?

Pablo · May 2020

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

sarahpeller · July 2020

Ok, here's the screenshot: https://snipboard.io/YWvec9.jpg

Pablo · July 2020

How many sections did you hide there? And how many sections did you insert there?

Also, were these sections on the bottom of the builder? I mean, like last sections inside the muffin builder?

Please, attach a link to your website too.

Thanks

sarahpeller · July 2020

The sections are not even showing up in the mufffin builder for me to hide them or delete them.

This is the page I'm working on: https://soakonthesound.com/home-2/

Password is Soak2020

I'm not hiding any sections and I haven't deleted any either. I don't think I inserted any sections either.

And yes, the missing sections are at the bottom of the builder.

Pretty much everything starting at the section (on the demo) that says "Our every meal has its own unique story we want to share with you" and below didn't load into the muffin builder.

sarahpeller · July 2020

Oh, actually, I might have added one section... the one that says "wellness is the highest priority". I also took the password protection off the page, so you don't need it anymore.

sarahpeller · July 2020

Oh, oops! That was the wrong link I sent you. It's THIS one that I'm working on: https://soakonthesound.com/home-3/

Sorry about that.

sarahpeller · July 2020

Another thing that did not load into the demo is the menu bar. I'm not sure how to recreate it, but I really wanted that feature as well...

Bryan · July 2020

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

There is no possibility to just import the header. Try explaining which one you like, and we can help.

thanks

sarahpeller · July 2020

Sure, I'll send it now

Bryan · July 2020

From what I can see, your hosting is badly configured.

It does not have cURL enabled, and it does not support ZIP archives.

Please contact your hosting provider about those two things. They need to work.

thanks

sarahpeller · July 2020

Ok. contacted the hosting company. They enabled zip archiving for me. cURL is already enabled on the server. They also said that this is running through a firewall. If there are blocks on the firewall that need specific requests from other resources or URLS, then they can whitelist them. I'd need those URLS from you so they can do that.

What next? How do I get this working?

Bryan · July 2020

Ok, now it looks better. THe update process of the theme was able to work, but we got an error.

"the package contains no files, package cannot be installed"

This mostly means that your license key is used on more than one domain.

I deregistered the current website, and looked where it is also registered, it looks like the same key is used on this website as well:

https://prnt.sc/td8ee8

If you want it to work, deregister from that domain, and remove it. Then let me know and we will continue checking.

thanks

sarahpeller · July 2020

Ok, I did deregister new.soakonthesound.com, as I don't need that anymore. But I'm confused that you say that it's using the same purchase code as soakonthesound.com, since I see on my end that they are different codes.

So, I've deregistered it now... What next? I'd like to get this working ASAP.

https://snipboard.io/m7Ogcb.jpg

Bryan · July 2020

Now it works 100% fine. I updated a plugin, updated the theme and managed to install the restaurant 6 pre-built website. Since you had some content and I did not want to remove anything, I installed it on top of your current installation.

It would be best to install it again, this time with reseting the database ( I skipped this step) to have a clean installaton to work with.

sarahpeller · July 2020

Thanks for helping with this!! It isn't actually working 100% fine quite yet. There are still demo content items that aren't showing up on the page I'm working on. I'm just going to try a clean install as you suggested and I'll let you know if the demo content still isn't loading in properly after I try that.

Restaurant 6

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