I can't update the theme

Bigby747

Hello I can't update the theme. The system returns an error. What might be the problem?

Downloading an update from https://api.muffingroup.com/theme/download.php?code=eb205b7edea8d98268948f21aac52efc…
Retrieving an update…
Installing the latest version…
The theme update has failed.
When updating Be theme, an error occurred: the Archive could not be installed. The archive does not contain files.
Disabling maintenance mode...
All updates are completed.

niagara2204

Hi! I am experiencing the same problem. 

Also when I check the license for the theme, I am getting an error {"error":"No registered licenses for this purchase code and username"}. The theme was bought at ThemeForest and is registered for one website only. 

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

niagara2204

Hi Pablo! 

When I try to check the license, I get the message: Wrong username or purchase code.

Please use only purchase codes that has been used to register the theme and the username used at the time of purchase.

Although a couple of weeks ago everything was fine and I used this license key manager when I was updating the website. Both the code and my username are correct. What is more, I cannot check other licenses for my other websites either. I have 3 licenses in total that I use for 3 different websites. When I try to check them, I get the same error messages. So apparently, the mistake has nothing to do with my websites. May be you could check this? 

Pablo

niagara2204,
Please send this information privately thru the contact form which is on
the right side at http://themeforest.net/user/muffingroup#contact 

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next