I can't update the theme

Hello I can't update the theme. The system returns an error. What might be the problem?

Downloading an update from https://api.muffingroup.com/theme/download.php?code=eb205b7edea8d98268948f21aac52efc
Retrieving an update…
Installing the latest version…
The theme update has failed.
When updating Be theme, an error occurred: the Archive could not be installed. The archive does not contain files.
Disabling maintenance mode...
All updates are completed.

Comments

  • Hi! I am experiencing the same problem. 

    Also when I check the license for the theme, I am getting an error {"error":"No registered licenses for this purchase code and username"}. The theme was bought at ThemeForest and is registered for one website only. 
  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
  • Hi Pablo! 

    When I try to check the license, I get the message: Wrong username or purchase code.
    Please use only purchase codes that has been used to register the theme and the username used at the time of purchase.

    Although a couple of weeks ago everything was fine and I used this license key manager when I was updating the website. Both the code and my username are correct. What is more, I cannot check other licenses for my other websites either. I have 3 licenses in total that I use for 3 different websites. When I try to check them, I get the same error messages. So apparently, the mistake has nothing to do with my websites. May be you could check this? 
  • niagara2204,
    Please send this information privately thru the contact form which is on
    the right side at http://themeforest.net/user/muffingroup#contact 
    Thanks
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