Updates not working

e64ltd

Hi

I purchased a theme in March, have built the website and want to go live with it but one of the plugins that came with the theme is making my site redirect from the live URL to the dev one I was using. It is one of these three - layerslider WP, WPBakery Page Builder or Slider Revolution. I deactivated them all the check the site which works but now i can't activate them and they all require updates these fail. I thought i'd do a theme update to see if this would work but this too is failing, i am getting this error: 

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Betheme (1/1)

Downloading update from https://api.muffingroup.com/theme/download.php?code=93469706-1393-4540-b088-d6d77cf3afd5…
Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Disabling Maintenance mode…

All updates have been completed.

This is what is says when trying to do the plugin updates too, i have put a lot of time and effort into this site and need it to go live ASAP.

Please can someone help me

The website is azuregardenbuildings.co.uk

Thanks

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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e64ltd

This is what is says 

93469706-1393-****-****-************

azuregardenbuildings-co-uk.stackstaging.com

deregister

2020-09-25

If i do as you have mentioned above, i won't loose the site will i?

Pablo

Whole content and the theme options will not be removed, do not worry about it.

It's all stored in the database.

Thanks

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