header builder

kidumasakim

when i try to edit elements in header builder i dont get popup window, only a gray screen

please see the picture

https://drive.google.com/file/d/1UxdeS1YwmEpiZZpNmjVGVXqmQ8v6GN74/view?usp=sharing

kidumasakim

anyone?

Pablo

Hello,

Can you send me a link to that screenshot on other hosting?

I cannot entry, it tells that I do not have rights to that image.

Thanks

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kidumasakim

kidumasakim

when i try to edit elements in header builder i dont get popup window, only a gray screen

please see the picture

screenshot

kidumasakim

please see the video

https://www.awesomescreenshot.com/video/198810?key=5592a9597c6e10464f74268d66309e28

Pablo

Please disable all other plugins (leave Header Builder turned on), clear the cache of your browser and check, if the issue still exists.

Thanks

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kidumasakim

The issue still exist

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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kidumasakim

Link to dev, site

https://esek.org.il/edri

kidumasakim

I send private message

Bryan

Hey, sorry but the username and password does not match, please send it again.

Also, change the wordpress language to english so we can navigate freely.

thanks

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kidumasakim

done

i changed the site in English and emailed the new password

Pablo

I do not see any problem, did you solve it?

https://prnt.sc/syfip8

Thanks

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kidumasakim

When I switched the site to English everething fixed 

Pablo

Which language you used before changing it to English?

I'll test it.

Thanks

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kidumasakim

Hebrew

Pablo

I provided the informations about this problem to the developer team.

When I'll get some feedback, I'll tell you - for now, please use the English language while building the header using MHB.

Thanks

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