No Updates Working + Can't Update Registration

brighterdigital

I inherited this website from the previous developer and we weren't able to update anything. The website isn't working properly because some plugins like rev slider can't be updated - it just says the package contains no files. 

I purchased a new version of the theme to see if that would solve it and get us support access but I can't even re-register with a new purchase code. It keeps failing. Nothing works!! 

Please help..

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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