Fatal Error when attempting to install pre-built website, BeBuddy

VirtuCount

As listed in the title, whenever I attempt to install BeBuddy I receive the following error: 

https://docs.google.com/document/d/1NkLAkD2xcKy3JI6MCSavjVyCtIVPv506d1RwucYpMNc/edit?usp=sharing

I've tried resetting the database and installing other pre-builts and I do not encounter any problems.

Bryan

Hello,

please disable all of your plugins, reset the database and save the theme options one time.

Then try to install the pre-built website.

thanks

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VirtuCount

What do you mean by "Save the theme options one time"?

I went to theme options and hit Save as well as the other steps but received the same issue. And again, it is only for BeBuddy, which happens to be the reason why I purchased the theme.

VirtuCount

I updated the google doc with the June 14th errors.. looks the same to me.

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Also, send us a link to your website

Thanks

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