Update issue

I am trying to update my Betheme and the following message
is appearing!


The error follows:

The update process is starting. This process may take a
while in some accommodations, so be patient.

Activating maintenance mode ...

Updating Betheme theme (1/1)

Downloading update from
https://api.muffingroup.com/theme/download.php?code=e0a28c55-c1c3-44b7-a6d5-d68110851f31

Unzipping the update ...

Installing the latest version ...

Theme update failed.

An error occurred while updating Betheme: The package could
not be installed. The package contains no files.

Deactivating maintenance mode ...

All updates have been completed.


Comments

  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
  • Hello, follow all the guidelines but nothing works, you
    cannot update my Betheme. I will send the access of the WordPress panel in
    particular through the contact form!

  • Message sent!
  • But, we can do nothing with these login credentials, we do not have your website link.
    Please disable all of the plugins, clear the cache of the browser and with all of the plugins disabled please follow the steps I sent you in my first reply.


    thanks
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