problem updating theme

jhonnybardella

Hello during the upgrade from 20.7.3 to the latest release the system replies to me like this

Download dell'aggiornamento da http://api.muffingroup.com/theme/download.php?code=05d2a545-6e47-4b0a-8e4b-126d7a6e5aa6…Estrazione dell’aggiornamento in corso…

Installazione dell’ultima versione in corso…

L'aggiornamento del tema non è riuscito.

C'è stato un errore durante l'aggiornamento di Betheme: Il pacchetto non può essere installato. Il pacchetto non contiene alcun file.

Pablo

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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daisylu_ju

I failed to upgrade for a long time. So that I tried to deregister the license and reinstall it again. However, I failed. 

BeTheme>Dashboard..........button doesn't work at all

Theme options...................I can only see the menu and the settings are all invisible.

Bryan

daisylu_ju

Disable all plugins. In some cases they have caused the issue with deregistering.

thanks

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