can not update my Be theme from 20.9.5.4 to 21.7.7,thanks for your help

aprilimf

can not update my Be theme from 20.9.5.4 to 21.7.7.

thanks for your help

https://www.jinyibox.com/blog/a?preview_id=1520&preview_nonce=e1335adee7&preview=true
PLease  see the screenshot of the response via url

Bryan

Hello,

why cant you update? Please send some error messages and screenshots.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

aprilimf

aprilimf

can not update my Be theme from 20.9.5.4 to 21.7.7.

thanks for your help

https://www.jinyibox.com/blog/a?preview_id=1520&preview_nonce=e1335adee7&preview=true
PLease  see the screenshot of the response via url

Bryan

Sorry but this is not how wordpress works, I cannot see the link, only logged in users can.

Use services like snag.gy or pasteboard.co to send a link with the screenshot.

Please also change the language to english so we can undserstand.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

aprilimf

https://pasteboard.co/JgGk1Y9B.png please see the screenshot as the link
can not update my Be theme from 20.9.5.4 to 21.7.7.

thanks for your help

Pablo

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

aprilimf

https://pasteboard.co/JgRXAWsQ.png
for now ,i can install be 27.7.7 ,but when i install a demo, there is another problem can not install demo, please see the screenshot by url

Pablo

Hi,
You can see that this issue is about connection timeout and the problem is not theme related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message.
Please read these related links:
https://github.com/anhskohbo/no-captcha/issues/87
https://github.com/docksal/docksal/issues/312
https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/
https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/
This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

CiPhantom

Hi ! 

I have a similar problem right now, here is the logs : 

Updating Theme Betheme (1/1)

Downloading update from https://api.muffingroup.com/theme/download.php?code=d3*****-578c-4....…
Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

aprilimf

okay, i will contact my hosting provider, thanks for your help.

Bryan

CiPhantom

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next