Image gallery - limit at 8 images?

dolomitenfix

Hi there,

 I am using the latest version of BeTheme. When I try to use more than 8 images in an image gallery it does not work. In the backend it just shows 4 images, in the frontend not more than 8.

Could you please help me to fix that?

Eva

Pablo

Hi,
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
Thanks

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dolomitenfix

Hi Pablo,

thanks for your quick support. It took me some time as I found out that the SQL server is apparently outdated. I tried to fix that but it took me too long to get a consent with the host.

So you will find the screenshot at snipboard.io/ZgBomj.jpg

Thanks

Eva

Pablo

You send me wrong screenshot, please send me a link to the proper screenshot.

See my reply once more and follow the screenshots

thanks

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dolomitenfix

Sorry: snipboard.io/hoecd7.jpg

Pablo

Your hosting environment settings are too small right now, please contact your hosting provider and ask him about increasing few parameters:

- PHP Max Input Vars to 5000

- PHP Time Limit to 180s

After that, everything will work properly.

thanks

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dolomitenfix

Hi Pablo,

the host has increased the parameters as indicated - but the image gallery won't accept more than 8 images just as before...

Pablo

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

Thanks

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dolomitenfix

Hi Pablo,

it does still not work but now I have an additional problem which is quite urgent. When I deactivated the layer slider and the slider revolution plugin I could not activate them again as those were to be updated first. If I try to update them I am told that the update failed as the package was empty. This is quite annoying as it is a live site of a client and now the prominent slider is missing.

Please!!

Pablo

About the updating:

this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

About the image gallery problem:

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

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Pablo

I created the page named "MuffinTest" and it works fine, check it out:

https://kamelger.it/muffintest/

On which page this issue appear?

thanks

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dolomitenfix

Hi Pablo,

sorry for the delay - I was on holiday...

The issue appears i.e. on the page "Küche" - if you could check that....

Thanks a lot!

Eva

Pablo

I was on the Kuche page, I cloned the Image Gallery item and I added +8 images there successfully.

I do not see the issue, maybe the problem comes from your browser, did you test it on other browser?

thanks

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dolomitenfix

That is correct - I deleted the image galleries and built them anew - it seems that a custom class is the bug.

Thanks anyway for your efforts, I really took your time!!!!