Update Failure

Jordan_Penn

Hello, 

I am trying to update my site and recieving this error message "An error occurred while updating Betheme: The package could not be installed. The package contains no files."

Please help!

Pablo

Hey,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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Jordan_Penn

We have a single license and our host site allows us to use staging site (a copy of our website to make changes). Would this cause an issue with the licenses being a copy of our live website?

Pablo

Yes, it could be.

We strongly suggest to install another copies of the betheme (for testing) on subdomains, because

You can use one license per end product, so you can use any pre-built website you desire or mix them but you cannot use the theme license on two domains.
The only exceptions are for subdomains or subfolders. You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.
This also applies to subfolder on localhost installations.
thanks

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