Can't update betheme

jarvismarcos

Hi,

I originally bought betheme in 2017.

I changed my website's domain name in April 2020 and cannot seem to update betheme any more:

Update Failed: The package could not be installed.

I've used the license manager to deregister the theme from my old domain name but can't see how to register to the new domain.

Can you please help?

Thanks!

Pablo

Hey,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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