Cannot Deregister Old License
Hi there,
I cannot deregister an old license key to replace with a new one on a client's site. We inherited the site from another company and purchased a new key to have ownership of the site.
When I click deregister, I am told "This feature is disabled in white label mode." However, there is no white label code in our functions.php that would either enable or disable white label mode as according to BeTheme's documentation.
Please help with this! I've directly emailed through the Muffin Group contact on ThemeForest and I tried getting this resolved in the comments on the theme listing when I first purchased the theme. I also need to be able to deregister so I can move domains.
Thanks!!!
Comments
If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
There you will find instructions and a link to our license tool.
thanks