cannot update theme version

DebsWebs

Hi,

I have a theme that was previously used on a website that I created but the owner abandoned without notifying me until the hosting and domain name were no longer available. So I was not able to deregister the BeTheme confirmation code on the website itself. I re-used the theme on a new client's website after deregistering it on the licenses page. However, now it will not allow me to update it. 

After a quick search through the forum, it looks like the theme has to be deregistered on the actual site where it was originally used. That is not possible. How can I get the theme to update on my new client's site?

Thanks,

Debbie

Pablo

Hello,

Is there any error message while updating the theme?

thanks

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DebsWebs

Yes. It says "Update Failed: The package could not be installed."

Pablo

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

DebsWebs

Thank you!!! That worked the first time!