Theme not allowing an update to newest version

smallgiants1

Hi,

I'm receiving an error each time I try to update the theme to the current version. I'm running version 21.3.8 and trying to update to 21.8.1 when I receive the error: Update Failed: The package could not be installed.

I've updated all the plugins I can (we don't have pro versions of some of them so we can't update). 

Please let me know if I'm doing something wrong or if there's something else I'm missing in order to update the theme. 

Thank you!

Bryan

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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