Can't Update Revolution Slider

ljcallander

Trying to update Revolution Slider... getting this error.  Please advise.

Updating Plugin: Slider Revolution

Downloading update from https://api.muffingroup.com/plugins/download.php?code=d(masked)&plugin=revslider…

Unpacking the update…

Installing the latest version…

The package could not be installed. The package contains no files.

Plugin update failed.

sarahpeller

I also get this same error!

sarahpeller

I was going to attempt to just install the plug-in via upload, but I can't find anywhere to download the plug-in without buying it.

Pablo

Hey,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

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sarahpeller

Okay, I can give that a shot, but the guidance from the makers of Slider Revolution is to install the plugin with a zip file.  Do you know how I can download the zip version without a direct purchase - since the license is bundled with BeTheme?

Bryan

sarahpeller

This is not a normal version of the plugin. This is a bundled plugin and it follows different rules.

You can download it only from wordpress>betheme>install plugins.

If you cannot do that, because of the error, please follow the steps Pablo provided above.

thanks

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sarahpeller

OK, thank you - you guys ARE good. I noticed that in the license management tool that the same site were registered to 2 different licenses (one addressed via IP, the other by domain name)  - so I think that was the monkey wrench.  I deregistered both license keys and then re-registered only 1.  Then I was able to update the plugins. 

ljcallander

Thanks Pablo!  That worked perfectly, my sliders are back!

ChaseWGregory

Maybe you could put this in the error message upon a failed upload of updated plugin to "check theme license registration"

Phil

ChaseWGregory,
If you would like to see this as feature, please, let us know in the following topic.
https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest

Thanks

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