Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our BeTheme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check Support Center.
2. Check on forum if discussion has not been created before. Use the forum Search on the right.
3. Read carefully the documentation included to package.
4. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
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NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Theme Update Not Working

Hi BeTheme helpers,

I've errors trying to update the theme. Here is a screen capture of the SiteHealth dashboard.


Then it says there are plugins that need to be updated and when I do that I get errors. Here is a screen capture of the errors.


Do you have any suggestions?

Thanks,

Comments

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  • edited September 30
    Hi Pablo,

    I'm trying to follow your instructions and I found the email with the license code. But when I enter into the link above I get:

    Wrong username or purchase code.
    Please use only purchase codes that has been used to register the theme and the username used at the time of purchase.

    I'll attach the screen capture so you can see what's in the email.

    It's just not working for me, any ideas?

    Thanks, Liz

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