Betheme does not update

In the wordpress backoffice I have the notification that the Betheme needs to be updated to version 21.8.3., currently we have version 21.4.8.
But that update always gives an error, says that "An error occurred while updating Betheme: The package could not be installed. The package contains no files."

The same is happening with the slider revolution plugin, when doing update it says "The package could not be installed. The package contains no files." We currently have version 6.2.22 and were unable to update to the new version 6.1.4.

We really need to be helped with these problems.


Best regards,
Grupo EMVIAGEM Team

Comments

  • Hey,
    this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
  • Thank you very much for your quick response, we have already solved the problem. Now we have everything updated.

    best regards,
    Grupo EMVIAGEM Team
Sign In or Register to comment.