Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our BeTheme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check Support Center.
2. Check on forum if discussion has not been created before. Use the forum Search on the right.
3. Read carefully the documentation included to package.
4. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
5. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Theme Options are crashed

edited September 9 in Theme support
hi,
my complete theme options are crashed, after i changed mobile breakpoint menu.

i cant import my theme options backup. 

wordpress version 5.4.2
betheme version 21.8.4
wpml 4.4.0

i think the problem come in combination with wpml. when i deactivate wpml, it works!

I need quick support.

regards wistlaumann

Comments

  • Please sign in to see answear!
  • no, i have just activated WPML and the betheme bundled plugins: 

    wpbakery page builder
    slider revolution
    contact form 7
    +
    classic editor


  • Please sign in to see answear!
  • edited September 14
    I will send you the mail with former information
  • Please sign in to see answear!
  • i have updated wordpress to 5.5.1

    same issue, betheme options crashed after click save at "betheme -> theme options -> responsive"

    image

    all my settings are resetted on frontend. my workaround is then:

    deactivate plugin "WPML String Translation 3.1.1
    import theme options from backup file

    when only "WPML Multilingual CMS 4.4.2" is activated everything works fine.


    i have testet it with older version of wpml:

    WPML Multilingual CMS 4.3.19
    WPML String Translation 3.0.14
    WPML Translation Management 2.9.11

    i can activate all 3 plugins. everything works fine.

    i think its the combination of betheme and the newest wpml.

    what can i do?

  • Please sign in to see answear!
  • edited September 15
    Hello!

    It works actually, because i have deactivated:

    WPML String Translation 3.0.14
    WPML Translation Management 2.9.11

    When all WPML Plugins are activated, my betheme options crashing.

    The issue still exists on chrome, safari and firefox.


  • Please sign in to see answear!
  • im still in contact with wpml support, too.
    they plugin string translation became an update. i have updated it now. 

    with this new update it works, maybe. i will check it.
  • Please sign in to see answear!
Sign In or Register to comment.