Upgrade problem
Hello,
MARTIN
I have a problem with the upgrade of my Theme.
When I Try to upload the new version, i have this message:
"Une erreur est survenue lors de la mise à jour de Betheme : L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier."
It can be translate like: "an error occured with the upgrade of BeTheme: The archive could not be installed. This package contain no files"
Sorry for my poor english.
Best regards,
MARTIN
Comments
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks