My logo disapear since the last update

thomasgrandrie · September 2020

Hi,

Since I updated my theme, the logo is no longer displayed, despite the fact that it is correctly configured in the theme options. I try few things but it's no work!

Pablo · September 2020

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks

thomasgrandrie · September 2020

It's ok! I find the solution

thomasgrandrie · September 2020

Hello Pablo,

Sorry, I speak too fast yesterday, it's only work on laptop and not on mobile. The address avec the website is:

Don't hesitate if you need an admin access

Moreover, I can't access to the link BeTheme > Dashboard : premium bundled plugins

Pablo · September 2020

Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists.

thanks

thomasgrandrie · September 2020

The issue of the BeTheme > Dashboard : premium bundled plugins work but the issue of the logo is the same as before : not working !

Pablo · September 2020

I do not see it anymore.

https://prnt.sc/uql5hi

Please clear the cache of your browser and it should appear.

https://prnt.sc/uql5hi

If not, please tell me, which OS and Browser do you use?

thanks

thomasgrandrie · September 2020

Hi,

It's not work on mobile : Iphone with Safari, Chrome and Firefox.

I clear the cache and it's not work anymore!

Pablo · October 2020

It's because you uploaded image for mobile which does not exists on your server, the image is missing.

To change that, please go to the Theme Options > Responsive > General and upload new logo.

https://prnt.sc/ur2fk2

thanks

thomasgrandrie · October 2020

Thank you very much !!!

My logo disapear since the last update

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