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MAKE IT WORK I HAVE RENEWED SUPPORT

janton1janton1
in Theme support
Why can't I get this theme to update the plugins.  I de-avtivated the license then bought another 6 months of support but IT STILL WILL NOT WORK.  I need this updated.  I need the site live again.  Why is it so hard to keep this theme working?  I can not update the plugins.  

Comments

  • janton1janton1
    edited October 2020
    Please respond to this ticket.  Why wont the plugins update?  How can I get them to update?  They also will not activate.  Here is the error.

    Downloading update from https://api.muffingroup.com/plugins/download.php?code=4&plugin=js_composer…

    Unpacking the update…

    Installing the latest version…

    The package could not be installed. The package contains no files.

    Plugin update failed.

  • janton1janton1
    edited October 2020
    I also tried re-registering the purchase code to the actual live site and not the dev site.  IT WILL NOT LET ME.  This has to be fixed.  I am never going to use this again and it I don't have a response by the morning I will be giving you a 0 star review.  It should not be this hard to get help.  Your interface WILL NOT LET ME register the now live site and now the site is completely broken.  My license IS ACTIVE.  

    https://johnclessler.com/bound-in-red/

    Here is my purchase code and user name:
    do-not-post-the-license-key-on-the-support-forum
    jananton1


  • PhilPhil
    Hey,
    this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
    After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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