Problems after updating page

A2clervaux

Hi,

I have the following problem. When I make a change in the website (via Muffin Builder), I get the following error message (when I refresh the page): Forbidden, you don't have permission to access this resource. But when I make general changes in the Be-Theme settings, I don't have this error. Do you have any idea what that could be? All my plugins, the theme, and the php Version are up to date.


Thanks for your help

Mathias

Phil

Hello,
Please, disable all of the plugins, refresh your chache and check if the issue still appears.

Thanks

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A2clervaux

Hello,

I tried it but without result. Do you have another idea?

I could give you the credentiels.

Thanks a lot.

Mathias

Phil

Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks

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A2clervaux

Hi here the link of the website https://aerztehaus.be

Thank. you :-)

Phil

I see that you use old version of Betheme.
Please, update it to the newest one by following this guide.
https://support.muffingroup.com/documentation/installation-updates/
https://prnt.sc/v8lzk0

Thanks

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A2clervaux

ok i've got the latest version now bit it doesnt change something. I still cant update pages using the muffin builder.

Thanks for your help

Phil

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

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A2clervaux

ok it's done. thank you :-)

Pablo

Hello,

After further investigation we noticed, that the problem are the plugins you enabled.

You have to find which one is making that issue and get rid of him.

thanks

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A2clervaux

Hello, I retested all my plugins and the problem-maker was the classic editor.

Thanks for your help