Upgrading from version 12.8 to 21

alainbache

Hi! My father's friend has asked me to help him with a website that hasn't really been updated for years. His site is https://privatepersonalchef.net and uses BeTheme version 12.8.

He has been getting the "Your Site is Experiencing a Technical Issue" error message so I went through and updated all his plugins, but he still can't edit the pages without getting the error message.

I suggested he purchase a new BeTheme license and downloaded the most recent version of the theme. I backed up the old v12.8 theme files, deleted the BeTheme folder, and added the new v21 files. A lot of the design looks OK but the menus and some of the headings aren't working so I reverted back to 12.8.

Any suggestions on the best way to update from 12.8 to v21 without having a lot of problems?

Phil

Hello,
Please, be sure that all steps was done like in this guide.
https://support.muffingroup.com/documentation/installation-updates/

If this will not help, please send us a link to this broken website.

Thanks

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alainbache

Hi! The issue isn't installing a new theme, it's that it hasn't been updated in years.

When I do update it to the most recent version, many of the features don't work properly such as the menu and the heading text.

I don't see a place in version 12.8 of the theme to enter the purchase code so I updated the files manually via cpanel file manager. (Similar to FTP).

The site is https://privatepersonalchef.net -- it currently doesn't look broken on the front end since I reverted back to 12.8.

Thanks!

alainbache

Would it be helpful if I re-install v21 and send you an admin login?

I just don't want the site to be broken for a long period of time.

Phil

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

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