Cannot install pre-build theme

kezzlock

Hi,

I have your theme and cannot install pre-build theme 'Hifi', I have a error like this:

Failed to import pa_color Black
Failed to import pa_color Blue
Failed to import pa_color Green

The link you followed has expired.

What can I do to fix this error?

Thanks!

Phil

Hi,
Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
Also, check if all of the plugins for this demo are installed and up-to-date.
Thanks

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kezzlock

Hello, thanks for your reply.

- I'm using wordpress 5.5.2

- here is the screenshot: https://pasteboard.co/Jy2e55B.png

-woocommerce and contact form 7 are installed

Thank you for support!

Phil

Sorry, but I forgot to ask you also for a link to your PHPINFO file.
Can you send it too, please?
If you do not know how to do this here is a link to guide
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

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kezzlock

first part: https://pasteboard.co/Jy35fJX.png

second: https://pasteboard.co/Jy34ZGL.png

thanks

Phil

Please, activate a default Theme like Twenty Twenty and check this happen there too.

Thanks

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kezzlock

Hi,

I activated 2020 theme , still have the same Falied import errors

Phil

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks

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kezzlock

Mail sent, thanks!

Pablo

Well, I enabled only required plugins and it works flaweless.

Is there anything I can help you with?

thanks

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kezzlock

thank you for your support! best support

have a nice day!