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Sticky header logo gets pixelated

stefouskastefouska
in Theme support
Hi there,

I have a problem with the logo only when it becomes sticky on browser - it gets really small and the background is visible although it is a png file with no background. 

I have tried changing the files of the logo and the resolution but nothing changes. 

Can you help?

Comments

  • PhilPhil
    Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.

    It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

    thanks
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  • stefouskastefouska
    Hi Phil,

    Thank you so much for your reply. Unfortunately, my website is in staging mode however I can send you screenshots. How do I attach them?
  • PhilPhil
    It will be hard to investigate the source of problem without access to your website.

    You can send screenshots by using services like snag.gy or pasteboard.co, and I will try my best to help you with that.

    Also, please, tell me what version of WP and Betheme do you use, and what plugins do you use for your website.

    If I will not be able to find the solution based on the informations you will give me, I will ask you for dashboard access.

    Best regards
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  • stefouskastefouska
    Thank you for your reply Phil!

    I am using WP 5.5.1 and Betheme 21.8.9 


    I use the following plugins:

    - Advanced Editor Tools
    -AJAX Autosuggest
    - Custom post type UI
    - MC4WP: Mailchimp for WordPress
    -PW News Ticker Post Layout For Visual Composer
    - PW Pro Slider & Casousel For Visual Composer
    - SiteOrigin CSS
    - Slider Revolution
    - Smash Ballon IG
    - The Grid
    - Ultimate Addons for WP Bakery
    - Visual Composer
    - WP Bakery

    Let me know if there is anything else I can do!
  • PhilPhil
    I see that you do not have the newest version of Betheme (21.9.3) and WP (5.5.3).
    It is good to always have the most recent versions so, please, update them.

    Also, I noticed that you use couple of not supported plugins. Our policy states that we do not support third party plugins or custom code.
    Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar:
    https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

    Please, try to put diferent logo especially for mobile in "Betheme > Theme opitons > Responsive > General"
    https://prnt.sc/vohtop

    thanks
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