can't update theme

ddobson1963

Update failed: The package could not be installed.

Current version: Version: 21.7.8.1

All plugins updated.

• MySQL Version 5.6.41
• PHP Version  7.4.12
• PHP Memory Limit  256 MB
• Home URL https://dmaxfoundation.org
• Site URL https://dmaxfoundation.org
• WP Version  5.5.3
• 
  

ddobson1963

• PHP Memory Limit  512 MB
• PHP Time Limit  180
• PHP Max Input Vars  5000

ddobson1963

I tried disabling the plugins

Phil

Hello,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys

http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard).

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

ddobson1963

I bought this specifically for this organization.  I have the purchase key but I don'y recall which email account or user name

ddobson1963

I have an account for my business, but i did not use that to purchase.  How do I find my user name?

Phil

Your username is the same as you use to login in Envato/Themeforest.

Best regards

Learn more: Video Tutorials | How To | FAQ Vote on what comes next