BeTheme Manual Update Possible? Breaks when trying new theme install

I have a clients website with BeTheme 20.0 installed..will NOT auto update and YES I have tried everything
including disabling all plugins and changing themes..wont work.

I installed a Brand New copy and left the child theme in place..and the site breaks.

I need to get this updated for security....pretty please with sugar on top tell me what I can do..

Thanks..

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