no update because missing files
Dear Team,
I wanted to update my betheme (still using 21.0.1) to 21.9.3.
When I click update it shows: An error occurred while updating Betheme: The package could not be installed. The package contains no files.
The theme is registered, I checked the license.
The theme is registered, I checked the license.
What can I do?
Thanks for helping,
Christine
Comments
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks