Can't update WP Bakery

ewaneumann

Hi, I just updated your them no problem, but could not to update Visual Composer, got error: An error occurred while updating WPBakery Page Builder: Incorrect license key.

how to fix this?

regards

Ewa

Phil

Hello,

Can you send me a screenshot with this error message, please?

Also, you can try to disable all of your plugins and update it then.

Moreover, please, tell me what version of Betheme do you have.

Thanks

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ewaneumann

Hi,

BethemeVersion: 21.9.4

Phil

Do you update your plugin in Betheme -> Install plugins?

Did you put the license key to this plugin?

Best regards

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ewaneumann

Hi, I never put a license to this plugin, when tried to update in Betheme -> Install plugin got this error:

Phil

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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Pablo

Hello,

You did not switch the option that you purchased the license in BeTheme options.

Theme Options -> Addons & Plugins -> Premium Plugins

Also, I had to disable all of your plugins, then the update successfully completed.

thanks

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ewaneumann

Thank you very much Pablo for your help. I spent ages trying to figure out what was wrong. Thank you!

Best wishes

Ewa