"add to cart" button + all selectable variables for products disappeared
Is this related to the Wordpress 5.5 update?
When switching to another theme, products work just fine.
Is this related to the Wordpress 5.5 update?
When switching to another theme, products work just fine.
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks
Hey,
thanks for the quick reply.
This is the website: https://kopiershop.trinh.at
Here is a screenshot of one of the products with the missing "add to cart" button + variables to choose from: https://pasteboard.co/JCjDHXU.png
These are screenshots is took while using a different theme (twenty twenty), the buttons are here: https://pasteboard.co/JCjEohk.png, https://pasteboard.co/JCjEwue.png
Thanks for your help in advance.
Do you use any additional WooCommerce plugins?
Please, turn off all of the plugins (except basic WooCommerce), refresh your cache, and check if the issue still appears.
Thanks
Yes, I have deactivated them for now, but unfortunately the issue does still seem to appear.
Hey,
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Hey,
we found the problem. Something in the BeThemes Settings was messed up, so the "add to cart"-link disappeared and related to that the variations options. We were able to fix it.
Thanks anyway.
Great to hear that ?
Is there anything else I could help you?
Thanks
Not at the moment. Thanks.