Top Bar is broken
Hi! I've got a problem with the Top Bar in BeTheme — it has the class "loading" and doesn't render properly. The problem seems to not only affect the Top Bar though, it also affects the layout of the page, e.g. full width elements are cut off at the width of the container and don't spread over the whole screen width.
Oddly, this only happens when you're not logged in — as soon as you log in, everything works correctly.
I've found a few topics on here concerning the same issue, and have thus tried so far:
– clearing all server-side caches (WP Rocket regular cache, WP Rocket OPcache, raidboxes.io (webhoster) cache
– clearing the local cache
– deactivating all plugins
– reinstalling the parent theme (via FTP)
– de- and then reactivating the parent theme
– using only the parent theme, skipping the child theme
I don't know what else to try :/
Best,
Michael
PS: Is there a way to make this support request private?
I'd like to send you login credentials and such, so you can have a closer look at the issue.
Comments
Hello,
If you want to send us a private message, please send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks