Update from 21.2.1 to 21.9.6 hangs and plugin update also fails
After update to WP 5.6 the site is broken.
Attempting to update plugins returns with empty package error.
Attempting to update the theme hangs on this stage:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Nothing happens after that forever.
Comments
Hey,
If this error starts with "This package could not be installed", then this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks