Unable to update theme 'betheme_21.9.4_1_'

Ianludick

Current Version of Betheme : 21.9.4

when trying to update our betheme it gave us the error:

"An error occurred while updating Betheme: Download failed. cURL error 56: SSL read: errno -5961"

We went and then tried our luck with our ISP and when they did investigation they got this error:

"Unable to update theme 'betheme_21.9.4_1_', details: One of the common causes of this error is plugin or theme requiring a license to be updated. Log in to WordPress admin dashboard and try updating this plugin or theme there to discover more details about this issue."

not sure how this came to be sins the only way we could use the theme we are currently using we had to register the theme and we disabled all the plugins to see if the update will work but unfortunatly not

Phil

Hello,

Please, try to update your Betheme manually via FTP, and check if the issue still appears.

Check the following link to know how to do that.

https://support.muffingroup.com/documentation/installation-updates/#theme-updates

Thanks

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Ianludick

Thanks for the respons,

I Deleted the Betheme, re installed it from scratch but still no luck, getting the same error

is there any other reason this could be happening

Phil

Please, contact your hosting provider to look at the logs because it does not seem to be an issue with Betheme but with your server.

After looking at logs, your hosting provider should be able to fix that.

Thanks

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