Deregister Purchase Code not working

jepplett

I recently set up a WordPress website with a temporary domain in my Siteground account. I then deleted it, but am having an issue with the Theme License (BeTheme) still pointing to this old temporary site.

I have tried using the Theme License on a new site, but it is giving me the below error message:

'Purchase code already used. Please deregister purchase code and remove theme folder on: jeffe9.sg-host.com'

I have contacted the host company Siteground who have confirmed that the old temporary site has been removed along with all files including the Theme Folder.

I now have a Theme License which I cannot use. Has anyone had this issue before and if so, how did you resolve it?

Thanks in advance, Jeff.

Phil

Hello!

If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

There you will find instructions and a link to our license tool.

thanks

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