Header Builder - Section Smooth Scrool OnePage

stadtberatung_fries

Hey!

It seems like the smooth scroll effect and hashtag links doesn't work when using header builder.

It only works fine when I'm logged in. Do you have any suggestions?

https://tinyurl.com/yydqrtlf

Thank you!

Phil

Hello,

Please, turn off all of the plugins, except Header Builder, and check if the issue still appears.

Also, please, be sure that you made all steps, like in the following video tutorial.

https://support.muffingroup.com/video-tutorials/how-do-i-link-an-anchor-on-the-same-page-2/

Thanks

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stadtberatung_fries

Hey, thanks for your response.

I've turned off every plugin except Header Builder and also checked all the steps do link the section as shown in the video. Unfortunately this doesn‘t seem to solve the problem.

Do you have any other suggestions?

Thank you

Phil

Do you use maybe child theme?

If yes, please, switch your theme to parent, and check if the issue still appears.

If this will not help, please, send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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stadtberatung_fries

Hey, yes – I switched to parent theme, but the issue sill appears.

I'll send you the dashboard acces via mail.

Thank you in advance!

Phil

We didn't get any message from you yet.

Please check your mail inbox for our response, look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all required information mentioned in the previous message:

• login credentials,
• link to this forum discussion,
• link to your website.

Thanks

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stadtberatung_fries

Hey!

okay, i'll send you another message.

Thank you!

Pablo

We noticed that the problem was related to the variable, which was set to the admin bar, but when it was not displayed (like for not logged users), then the undefined value was provided, which failed whole mathemathic calculation of where it should scroll.

It's because the jQuery version was updated with the new WP version, the fix is already provided, just update the muffin header builder :)

thanks

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