Deregistering not possible
My Purchasecode is registered with a site I don't have anymore, it's deleted because there is a rebuild on another domain... Now I cannot Register with my Purchasecode since the system thinks it is still registered on the other site, that does not exist anymore! There isn't even a domain attached to the url. Hence I cannot go there and deregister...
I have the codes, the envato purchase confirmation on my name and my credit card confirmation of the payment of this download with this code. I can proof it is mine, so how can I get to register it on the new domain?
Thanks
Comments
Hello!
If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
There you will find instructions and a link to our license tool.
Thanks
Hello Phil.
Thank you very much for taking the time for my question. The link you provided did the trick.
Have a good day.