Unable to install Pre-Built Website

snowghost

I am unable to install any of the Pre-Built Websites. I get a timed out error. I contacted my hosting provider and they updated my PHP memory limit and it is still not working.

Phil

Hello,

Please, contact your hosting provider again, and ask them to increase the time limit to at least 180s.

After that, check if you are able to install the pre-built websites.

Thanks

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snowghost

Time limit has been increased to 190s seconds, still unable to install dummy content. Can I provide you with login info and have you take a look??

Phil

Please, check if you do all steps correctly, like in the following video tutorial:

https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/

Please also share with us your PHPINFO file. It's really necessary right now.

If you do not know how to do it, please check this topic:

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

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snowghost

https://k11.057.myftpupload.com/phpinfo.php

Phil

As you can see on the following screenshot, the max input time was not increased. As I mentioned before, you will have to contact the hosting provider again and ask them to increase it to 180s.

Moreover, the max input vars should be increased as well to prevent the problems in the future like disappearing content on the website. Your current Master Value is 1000, and we recommend having at least 5000.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next