can not update revolution slider plugin and sliders disappeared from the website

gordonzhuEnvato

The revolution slides on the website are all disappeared. I have checked the plugin, and it required to update to version 6.3.6.

I have tried to update it, but failed. The error message is" The package contains no files" , or "the link expired".

I have check the status of registration, It is still registered.

Shall I deregister the theme, and re-register again? It was registered to the staging site and made live online as a new domain.

It's pretty urgent. Please advice as early as possible.

thanks ver much!

Best regard,

Gordon

Phil

Hey,

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard)

After that, get into the license manager once more. If the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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