Can't activate BeTheme

BCDS

Hi,

I can't activate my Betheme licence, when I try I get this message error : cURL error 28: Connection timed out after 10001 milliseconds

System Status : Your server is blocking connection to API server api.muffingroup.com. Please contact your hosting provider.

Debug informations : WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 28: Connection timed out after 10001 milliseconds ) ) [error_data] => Array ( ) [additional_data:protected] => Array ( ) )

I've contacted my Provide (OVH) and they told me that there was no problem from their side.

Thank you for your help.

Phil

Hi,

You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message.

Please read these related links:

https://github.com/anhskohbo/no-captcha/issues/87

https://github.com/docksal/docksal/issues/312

https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/

https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/

This is not a new issue. Many users have this problem, and it always gets fixed with the help of the hosting provider. We assure you that the problem is not on our side.

Thanks

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BCDS

I have 3 websites using Betheme template and hosted at OVH (same server configuration), and only this one having problem.

OVH told me that everything seem to be OK from their side.

I really know what to do to fix this issue.

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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Pablo

As you can see, on the BeTheme Dashboard, our API server is blocked by your server, that's why you cannot activate your license key.

Please, contact your hosting provider and ask him, about unlocking it.

Thanks

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BCDS

Ok, I'll do this again.

Is it normal that options are missing in the Install Plugins pages ?

Phil

If you cannot see all bundled plugins in the Install Plugin tab, please turn off all of the plugins and check if they appear.

Thanks

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