SERVER REQUIRED ELEMENT FOR BETHEME

narrativeparis

Hi,

I have some issue with my betheme site and it is obviously because of our server configuration (hosting).

(i have other betheme site and works perfectly one others hosting company).

Technical guy ask me to give them the full required ressource for the serveur in order to make betheme work fine.

Can you please give me those informations.

Thank you very much.

Phil

Hello,

Your server should have minimal:

• PHP version 7 or higher
• Memory limit 256MB
• Time limit 180s
• Max input vars 5000

You should see green ticks in all of these sections:

Best regards

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narrativeparis

Hello,

Thank you for your answer.

I already give those informations i found in the theme dashboard.

Do you know why i can't save any page i change (JSON error) ? I think this is a pb of right for writing on it.

I already deactivate pluggins to see if there is an issu with one but no.

I work with your theme on others sites (different licences) but different hoster and i have no problem.

Only with this one hosted with another company. I think i need more rights on their machine but don't know wich one.

Thank you so much for you help.

Phil

Please, go to Betheme -> Dashboard, and check if you do not have the API server blocked.

If you see this, please, contact your hosting provider, and ask them to unlock it.

If the API server is unlocked already, check if you are able to update your pages on other browsers.

Thanks

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narrativeparis

Thank you.

API connexion is ok

I tried to published in Safari (instead of chrome) and it doesn't work neither...

Do you know what could be the server option that can block the page writting / publication ?

Capture d’écran 2021-03-26 à 12.15.15.png

Phil

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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narrativeparis

Thank you, just send you an email with informations.

(from contact@narrative i think).

Thks.

Phil

Sorry, but I cannot reach your website.

Are you sure that you have sent the right link?

Best regards

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narrativeparis

Yes sure... I don't understand.

It works for me :/

https://inhj.fr/wp-admin/

Phil

I have tried to open your website on different devices, different connections, and browsers with the same result.

Can you contact your hosting provider and ask them to look at the logs in searching for errors, please?

Thanks

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narrativeparis

Hello,

I contact the technical hosting service in order to understand what happened.

I'll get back to you.

thank you