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Licence conflict

narrativeparisnarrativeparis
edited April 2021 in General info & installation

Hi,


I use betheme a lot and really enjoy your work, thank you but i have a conflict with some of our licences :

(envato account : narrativeparis - 12 licences bought)

I have a licensing problem with several sites that no longer exist or whose server has changed without unregistering the license.

I have a total of 12 betheme licenses.

Here are the ones that pose have not been deactivated and that I cannot reactivate on the new site concerned after server migration :

*****  is for https://www.groupeafp.com/ (but already on the https://groupad.cluster030.hosting.ovh.net but it the same web site only the dev url)

you can check the redirection : https://groupad.cluster030.hosting.ovh.net

Capture d’écran 2021-04-09 à 17.12.43.png

Another licence is used with http://urgence-mediation.fr/ This website doesn't exist anymore and has been delete without deregister the licence.

same problem with https://medicys-consommation.fr/ This website doesn't exist anymore (but no licence deregister) and has been redirect to medicys.fr

The last conflict licence is on https://inhj.fr/ wich became the website https://incj.fr/ after a server migration but i did'nt deregister the old one and now cannot use the licence **** used on this same website (just move fro a server to another)


I need help from you to deregister thoses licences in order to use them with the website they belong to.

There is absolutely no scam. i use 1 licence for 1 website.



thank you for your help.

Jimmy Lambert

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