All page content lost when saving changes
Major problem encountered during a routine content update (changing a single word in a 9000 word page).
Upon publishing changes, the entire content of the page vanished, both on the live HTML and in the WP / Muffin Builder backend.
All the page content (and over two days of staff time) was removed from the database, leaving my client with a blank page on launch day.
This also removed the translated version of the page (WPML) - even though the translation had not been edited.
Eventually, I managed to restore a backup from out web host, but not before extreme negative reactions from the client.
What could have caused something so catastrophic? I tried changing the theme, disabling all plugins etc - but after combing the database it was clear that there was simply no content there any more - it wasn't just 'invisible' because of a plugin conflict - it had been deleted by Muffin Builder.
Comments
Hello,
1) Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
2) Did you do any modifications in the database?
3) Can you tell me what plugins you are using, please? Some unsupported plugin could cause this issue. You can find the list of supported plugins on this page, in the sidebar:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048
4) Was your website on the some staging environment before pushed to live? If yes did you use some pluging to do that?
Thanks